FAQ

Frequently asked questions

How can we help?

Find quick answers about your account, purchases and Australian citizenship practice tests.

9 questions
I made a purchase but did not receive the email with my password.
An email containing your username and password is sent immediately after your purchase. If it is not in your inbox, check your junk or spam folder and confirm that you entered the correct email address.

You can also use the forgotten password page to receive your login details again. If you still need help, contact us.
How do I register?
There is no separate registration form. After your purchase, an email is sent to you with the username and password you need to log in.
Why can’t I log in?
Check the error message displayed on the login page. Your username or password may be incorrect, or your subscription may have expired. You can use the forgotten password page if you no longer have your login details.
I entered the wrong email address. What should I do?
Contact us at contact@testcitizenshipaustralia.com or use the Contact page. Include the incorrect email address entered during purchase and the correct address you would like to use.
Why can I select a maximum of 100 questions per test?
A single test is limited to 100 questions to keep each practice session manageable. Your access is not limited to one test: you can start new tests and receive different questions selected randomly from the full bank of 530+ practice questions.
Do you store my payment information?
No. Payments are processed by the secure payment provider. We receive only the information required to confirm and manage your purchase, and we do not store your card or payment credentials.
Can I receive practice questions by email?
Practice questions are available online through the test interface. They are not currently distributed by email.
Are the questions kept up to date?
Yes. Most material from the 'Australian Citizenship: Our Common Bond' resource is stable, while information that can change—such as government and political leadership—is reviewed and updated regularly.
I paid twice by mistake. Can I get a refund?
Yes. Contact us at contact@testcitizenshipaustralia.com or use the Contact page with the details of both transactions. We will review the duplicate payment and refund the excess purchase when confirmed.